FAQ - Any questions left? Here you’ll find the answers!
1. Is the holiday home I'd like to book still available?
2. How can I be sure that I really booked the holiday home?
3. Is it possible to book a holiday home for more or less than the 7 days indicated on the booking form?
4. Is the indicated price per person or per week?
5. How does the payment process work?
6. Does Holistay offer any discounts for early birds or any special promotions?
7. Do babies and small children count as full persons?
8. When do I receive my travel documents?
9. How and where will I get or give back the keys of my holiday home?
10. At what time can I arrive / leave?
11. When and to whom do I have to pay the deposit?
12. Are there bed sheets, towels and dish cloths available on site?
13. What additional expenses can be expected?
14. Who is in charge of the final cleaning?
15. Is it generally possible to exceed the capacities of a house, i.e. rent it for more persons than indicated?
16. Where do I find the exact address of the holiday home?
17. Is it allowed to bring pets?
18. When will I receive the risk coverage certificate?
19. Does Holistay consider special requests?
If you cannot find the information you are looking for, please do not hesitate to ask our Service Team. We are always happy to help you.
Hotline:
+44 (0)20 3239 3952
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